Frequently Asked Questions (FAQ)
Are the products authentic?
Yes. All products sold on Luxe Beauty Sale are 100% authentic.
We source our inventory from authorized retailers, brand-approved distributors, or verified retail partners. Every item is carefully inspected to ensure authenticity, quality, and integrity before shipping.
Why are your prices sometimes lower than brand websites or department stores?
As a retail-focused beauty platform, we work with verified retail channels to access excess inventory, seasonal assortments, and limited-quantity stock.
This allows us to offer competitive pricing without compromising authenticity or quality.
Do you have brand authorization?
Luxe Beauty Sale operates as a multi-brand beauty retailer.
Like many reputable beauty retailers, we do not claim direct authorization from every brand but ensure all products are sourced through legitimate, traceable retail channels.
Where do you ship from?
All orders are shipped from the United States.
Our fulfillment center is located in Newark, Delaware, ensuring fast and reliable domestic shipping.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Shipping times vary by destination but usually take 3–7 business days within the U.S.
What is your return policy?
We offer a 30-day return policy from the date you receive your order.
Returned items must be unused, in original packaging, and in the same condition as received.
Please note that beauty and personal care products are not eligible for return, unless the item arrives damaged or incorrect.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
What should I do if my item arrives damaged or incorrect?
Please contact us immediately at support@luxebeautysale.com with your order number and photos of the issue.
We’ll review the situation and make it right as quickly as possible.
Can I exchange an item?
At this time, we do not offer direct exchanges.
To receive a different item, please return your original order (if eligible) and place a new purchase.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
You can also contact us if you need assistance tracking your shipment.